SENNHEISER

The new Spare Parts Finder from SENNHEISER now helps all users to find the right spare part for their durable products. For the high-quality headphones, microphones and business solutions, the necessary spare part can now be ordered in just a few steps thanks to simple user guidance.

Our challenge was to bring together the different database systems and connect the store with the dealers. To do this, we created and implemented a great design according to CD specifications.

Another collaboration followed in 2021, in which we were able to build on the previous project.

The subject of the new project was the introduction of an automated returns process (RMA) for devices due for repair. In other words, in addition to the user-friendly search and selection of spare parts, the repair of products should now also be easy for customers and at the same time ensure an improved handling process and higher data quality for the client. As the Spare Parts Finder already has a very good product selector, the process was able to run on the basis of this functionality.

In the new "Service and spare parts" section, users can now find their product in need of repair using the efficient search function, specify a service option (warranty, non-warranty, battery replacement, new maintenance, etc.) and add further products if necessary.