Knowledge management with DRIVE

To secure and maintain knowledge is one of the most exclusive responsibilities in modern organizations. Because this is what enables you, your staff and your company to grow and develop innovation in the future too.

Aims of a knowledge management system: the knowledge cycle

A knowledge management system must be dynamic to achieve this goal. It should not simply illustrate your knowledge but also advance, advocate and promote it. A knowledge management system should satisfy the following tasks:

  • Identify knowledge
  • Generate knowledge
  • Represent knowledge
  • Exchange knowledge
  • Utilize knowledge

A project aimed at constructing a knowledge management system should begin with a detailed phase of analysis and definition of your objectives. This needs to be followed by the development of a strategy for your knowledge management system and a concept for the tools employed. It is here that we work in tandem with prominent scientists, to use their expertise on this subject.

Facilities and tools

The following tools may possibly be used in a project of this kind.

Creation of a clear, sales-related knowledge map

The knowledge resources of the product developer, vendor and user should be linked in such a way that a sustainable learning and improvement process results for as many people as possible. This may give rise to a knowledge-based sales concept.

“Subject mentor system”

Product or product group managers undertake the maintenance of a section so that the approach does not simply create another “filing system” but rather a dynamic process.

Product knowledge + process knowledge = competence

It is possible to combine product-related bodies of knowledge with further personal know-how (e.g. best practice, lessons learned from a sales perspective; CRM data). This will need to be reproduced in your system in a suitably dynamic form.

Examples and references

  • Johnson Controls

Safeguard your knowledge And develop it.